Built To Last. Backed To Match.
Every DS18 Sound Bar product purchased directly from us is covered by a 2-year limited warranty against manufacturing defects. Here's exactly what that means for you.
DS18 Sound Bar offers a 2-year limited warranty on products purchased directly from ds18soundbar.com or an approved DS18 Sound Bar dealer, covering the original purchaser only. We inspect every returned unit carefully so genuine defects get handled quickly and fairly.
Warranties are non-transferable — if a product is resold or purchased secondhand, warranty coverage does not carry over to the new owner.
01 What's Covered
Our warranty protects against flaws in original manufacturing — defects in materials or workmanship that show up during normal, intended use within the coverage period.
✓ Covered
- Manufacturing defects in materials or workmanship
- Components that fail under normal, correctly-installed use
- Products purchased directly from us or an approved dealer
- Issues confirmed by our audio team's inspection
✕ Not Covered
- Drops, impacts, or foreign-object damage
- Damage from incorrect installation or wiring
- Overpowering, underloading, or below-spec impedance use
- Clipping or distortion from improper tuning
- Tampered, modified, or third-party-repaired units
- Theft or loss
- Purchases from unauthorized/unofficial sellers
02 How We Evaluate a Claim
Every returned product is tested by our audio team to identify the actual cause of the malfunction before a warranty decision is made. We hold full discretion in determining whether a product qualifies under the criteria above.
⚠ A Note on Repeat Claims
Repeatedly returning the same item with the same type of damage may be classified as product abuse rather than a manufacturing defect, and can affect eligibility for future warranty coverage.
03 The Claim Process
From filing your claim to getting a resolution, here's the typical path.
Submit Claim
Fill out our warranty form or email us
RMA Issued
Response within 24–48 hours
Testing
3–5 business days once it arrives
Resolution
Most claims settled within 48 hours of testing
04 How to File a Claim
Reach out first
Email info@ds18soundbar.com or call/text +1 (915) 309-8745 with your order number and a description of the issue.
Get your RMA number
Every warranty return needs an RMA number before it ships. Items sent without one will be returned unexamined.
Pack it properly
Damage caused by inadequate packing on the way back to us isn't covered — box it the way it arrived, with padding around fragile components.
Ship it to our facility
Send it to 3580 SW 20th St, Hallandale Beach, FL 33009, clearly marked with your RMA number.
We test & resolve
Our team evaluates the unit and reaches a decision, typically within 48 hours of it arriving.
05 Replacements
If your product qualifies for warranty coverage, we'll replace it — sometimes with a reconditioned unit of equivalent quality rather than a brand-new one. If the original model has been discontinued, we reserve the right to substitute the closest comparable current product.
06 Shipping & Return Costs
Shipping To Us
You're responsible for the cost of shipping your item to us for evaluation, packed securely with your RMA number visible.
Shipping Back To You
Once a claim is resolved, customers are responsible for the cost of shipping the replacement or repaired item back.
Return Address
Replacements ship to the address on your original order. It's your responsibility to confirm that address is correct.
Wrong Address
DS18 Sound Bar isn't responsible for replacing items shipped to an incorrect address on file.
07 Extended Shipping Protection
ⓘ Added Package Protection?
If you added optional shipping protection to your order and are dealing with a transit-related issue, that's handled separately from this warranty — contact us and we'll point you to the right claims process for that coverage.
08 Product Use & Liability
Use of a DS18 Sound Bar speaker, subwoofer, amplifier, or sound bar means you accept full responsibility for how it's installed and operated.
⚠ Limitation of Liability
DS18 Sound Bar is not responsible for hearing loss, personal injury, property damage, or vehicle damage resulting from the use of our products. This warranty covers manufacturing defects only — it does not extend to consequential or incidental damages.
09 Common Questions
No — warranty coverage applies only to the original purchaser and does not transfer with resale, gifting, or secondhand purchase.
Only if purchased through our official storefront on that platform. Items bought from unauthorized or third-party resellers are not eligible for warranty coverage.
No. Operating equipment outside its recommended specifications, including below-rated impedance loads, isn't covered under this warranty.
We ask for 3 to 5 business days from arrival for testing and a decision, though most claims are actually resolved within 48 hours.
Contact us with as much order information as you have — order number, email used, or approximate purchase date — and we'll do our best to locate your record.
10 Start a Warranty Claim
Reach out with your order details and a description of the issue, and we'll get you an RMA number and next steps.
Get in touch
3580 SW 20th St, Hallandale Beach, FL 33009, United States