Privacy Policy
How DS18 Sound Bar collects, uses, and protects your information when you shop with us, browse our site, or reach out to our team.
This Privacy Policy explains how DS18 Sound Bar ("DS18 Sound Bar," "we," "us," or "our") collects, uses, and shares personal information when you visit our website, purchase our products, or otherwise interact with us (together, the "Services").
By using the Services, you agree to the practices described here. If you don't agree with this policy, please don't use or access the Services.
01 Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or for legal and operational reasons. When we do, we'll update the "Last updated" date above and post the revised version on this page.
02 Information We Collect
What we collect depends on how you interact with us — browsing our catalog, creating an account, or placing an order.
- Contact details — name, address, phone number, and email address.
- Order information — billing and shipping address, payment confirmation, and items purchased.
- Account information — username, password, and account security details.
- Shopping activity — products viewed, items added to cart, wishlist entries, and order history.
- Support communications — anything you share with us via phone, text, email, or chat when requesting help.
We also automatically collect certain usage data through cookies and similar technologies — device type, browser, approximate location from your IP address, and how you navigate our site. If our mobile app requests Bluetooth or location permissions, this is used only to connect to your compatible DS18 hardware, not to track your whereabouts.
03 Information From Third Parties
We may receive information about you from vendors and partners who support our business, such as our e-commerce platform, payment processors, and shipping carriers, so we can fulfill and protect your orders.
04 How We Use Your Information
- Fulfilling orders — processing payments, arranging shipping, and managing returns or exchanges.
- Account management — creating and maintaining your account and sending order-related notifications.
- Marketing — sending offers and updates by email or text, where permitted, and tailoring the ads you see.
- Security — detecting and preventing fraud, and keeping your account safe.
- Support & improvement — answering your questions and improving our products and site experience.
05 Cookies
We use cookies and similar technologies to run our site, remember your preferences, and understand how visitors use our Services. Most browsers accept cookies automatically, but you can adjust your browser settings to limit or block them — keep in mind this may affect site functionality.
We honor the Global Privacy Control (GPC) signal as a valid opt-out request for the applicable browser or device. We do not currently respond to other "Do Not Track" signals.
06 How We Share Information
We disclose personal information only where necessary to run our business or as required by law:
| Category | Shared With |
|---|---|
| Contact & order details | Payment processors, shipping and fulfillment partners |
| Shopping & usage activity | Analytics and marketing partners |
| Account information | Our e-commerce and IT service providers |
We do not sell your personal information for money. Where applicable law treats certain sharing for advertising as a "sale" or "share," you can opt out using the contact details below.
07 User-Generated Content
If you post a product review or other public content through our Services, that content is public and viewable by anyone. We aren't responsible for how others use information you choose to share publicly.
08 Third-Party Links
Our site may link to third-party websites we don't control. Review their own privacy policies before sharing information — we're not responsible for their practices.
09 Children's Privacy
Our Services aren't directed at children, and we don't knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we'll delete it.
10 Security & Retention
We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure. We retain personal information only as long as needed to provide the Services, meet legal obligations, and resolve disputes.
11 Your Rights
Depending on where you live, you may have rights over your personal information, including:
Access
Request details on the personal information we hold about you.
Deletion
Ask us to delete personal information we maintain.
Correction
Request we fix inaccurate personal information.
Portability
Receive a copy of your data or have it transferred.
Opt-Out
Opt out of targeted advertising or data "sharing."
Restriction
Ask us to limit how we process your information.
We won't discriminate against you for exercising these rights. We may need to verify your identity before responding, and you may designate an authorized agent to act on your behalf, subject to verification.
12 Complaints & International Users
If you have concerns about how we handle your data, contact us using the details below. If you live outside the United States, note that your information may be processed here, and we take appropriate steps to protect it during any international transfer.
13 Contact Us
Questions about this policy or want to exercise your rights? Reach the DS18 Sound Bar team directly:
Get in touch
3580 SW 20th St, Hallandale Beach, FL 33009, United States